Superior decision making and business process automation require an integrated information technology architecture and infrastructure. The technology system and tools must support continuous change and compliance to the business processes and workflow. Good automation practices ensure the technology used meets the needs of the business, workflow and decision making. Technology is the nuclear glue that integrates and unites business process and rules, and the organization. The Technology systems interfaces with the business intelligence program to define, measure and monitor key performance metrics. Key performance Metrics are indicators and measures reported periodically (monthly, quarterly, annually) of the business performance based on the company goals.